28th June 2010
Serco and Abellio, the joint owners of Northern, have announced the appointment of a new Managing Director and Chief Operating Officer to lead the train operator over the next four years.
Ian Bevan is appointed as Managing Director and Steve Butcher takes the new role of Chief Operating Officer, both with immediate effect. Steve will also be the Deputy Managing Director.
The new role of Chief Operating Officer has specific responsibility for coordinating strategic and day-to-day operational delivery across our network of 2,500 train services per day in the north of England.
Dominic Booth, Chief Operating Officer, Abellio (formerly NedRailways) and Jeroen Weimar, Managing Director, UK Transport, Serco Group plc, said:
“Ian and Steve bring a huge amount of talent and expertise to their new roles and we look forward to them leading the Northern team to even more success in the next few years.
“Northern recently achieved a two-year extension to its franchise, which means that the business will continue through to September 2013, and we support the ambitious plans of the Northern team to further improve punctuality and customer service.”
Ian and Steve have been Directors at Northern since 2005 and bring significant experience to their new roles. Ian was Finance Director, and since 2008 he has also been Deputy Managing Director.
Steve joined Northern in 2005 as Area Director responsible for train services, stations and stakeholder relations in the North-East, Lancashire and Cumbria, and then became Area Director for Yorkshire and Humberside, Lincolnshire and the East Midlands in 2008.
Northern achieved its franchise extension by meeting several operational performance targets over the last year, including cancellations, delays and train capacity. We have improved the punctuality of services from 83.7% of trains on time in the 12 months to December 2004 to 91.5% of trains on time in the 12 months to June 2010.
In addition, Northern has attracted 34% more passengers, invested more than £25m to improve trains, stations and employee accommodation, attracted external investment of more than £80m to improve stations and help lease more trains, and implemented award-winning safety, sustainability and community programmes.