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View the Spring / Summer 2012 issue of the Northern customer magazine

Duty Passenger Manager Interview

Hi I’m Tony

I work as a Duty Passenger Manager at a very busy station. I have been a Manager with Northern for the past 2 years, before that I have done lots of roles mainly in customer services for Northern, I have worked hard to get this position.

I am responsible for managing the train despatchers and barrier staff at the station I work at. I also do recruitment interviews and deal with any day-to-day staff issues that crop up. We have an open door policy at work which means often we work reactively.

I love the fact that this role still means I get to deal with the public, I love sorting things out for people and putting a smile on their face – it makes my day! However dealing with the public means there is no typical day in my job, it varies day to day; it keeps me on my toes!

We have a good team spirit at the station I work, we are a big team but we get along and it makes it a nice place to come every day.

As a Manager I get the opportunity to get involved with various projects as well as my day-to-day role. I love the project side of things although it does mean I have to prioritise and be super organised and look at what work needs my attention most. Outside of work I am passionate about football and once even got to play at Anfield.