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Season Ticket Holders

Season Ticket holders have made a long-term commitment to Northern on the basis of the statements made in this Charter. Therefore the price you pay on renewal of your season ticket is linked closely to our performance.

The Northern network is divided into Service Groups. These are outlined in Table 1.

Table 1

Service Group Service Reliability Target % Reliability Penalty / Trigger % Punctuality Target Punctuality Penalty / Trigger %
Tyne, Tees and Wear Short distance:
  • Newcastle - Hexham
  • Newcastle - Chathill
  • Newcastle - MetroCentre
  • Bishop Auckland - Darlington - Saltburn/Hartlepool
Long Distance:
  • Newcastle - Saltburn via Durham
  • Hexham - Newcastle - Middlesbrough via Sunderland
  • Newcastle - Carlisle
  • Middlesbrough - Whitby
99 98 91 88
Lancashire & Cumbria Local Short Distance:
  • Blackpool North - Carlisle (Dalesrail)
  • Colne/Blackburn - Preston - Blackpool North/South
  • Preston - Ormskirk
  • Preston/Lancaster - Morecambe/Heysham
  • Preston/Lancaster - Barrow
  • Barrow - Millom - Whitehaven - Carlisle
Long Distance:
  • Liverpool - Wigan North Western - Preston - Blackpool North
  • Manchester Piccadilly/Victoria - Bolton/Atherton - Blackpool North
99 98 91 88
West & North Yorks Inter-urban Short Distance:
  • Leeds - Harrogate/Knaresborough
  • Leeds - Harrogate - York
  • Leeds - Selby
  • Leeds - York
  • Leeds - Halifax/Hebden Bridge/Huddersfield via Bradford Interchange
Long Distance:
  • Leeds - Carlisle
  • Leeds - Blackpool North
  • Leeds - Manchester Victoria
  • Leeds - Morecambe
99 98 91 88
West & North Yorks Local Short Distance:
  • Leeds - Moorthorpe - Sheffield
  • Leeds - Shipley - Bradford Forster Square
  • Leeds - Ilkley
  • Bradford Forster Square - Skipton
  • Bradford Forster Square - Ilkley
  • Wakefield - Knottingley
  • Leeds - Doncaster
  • Leeds - Knottingley - Goole
  • Leeds - Skipton
  • Leeds - Huddersfield/Marsden
  • Leeds - Manchester via Dewsbury
99 98 91 88
South & East Yorks Inter-urban Short Distance:
  • York - Selby/Hull
  • Sheffield - Doncaster/Adwick/Scunthorpe via Rotherham Central
  • Sheffield - Hull
  • Doncaster - Thorne North/Goole
  • Doncaster - Scunthorpe
  • Hull - Bridlington - Scarborough
99 98 91 88
South & East Yorks Local Short Distance:
  • Cleethorpes - Barton on Humber
  • Huddersfield - Sheffield
  • Leeds - Barnsley - Sheffield (all stops)
Long Distance:
  • Nottingham - Sheffield - Leeds
  • Leeds - Barnsley - Sheffield (fast trains)
  • Sheffield - Pontefract - York
  • Sheffield - Lincoln/Cleethorpes
99 98 91 88
North Manchester Short Distance:
  • Manchester Victoria - Huddersfield
  • Manchester Piccadilly/Manchester Victoria - Bolton/Wigan Wallgate
  • Manchester Piccadilly/Manchester Victoria - Bolton - Wigan Wallgate - Southport
  • Manchester Victoria - Atherton - Wigan Wallgate/Southport
  • Rochdale - Wigan Wallgate - Kirkby
  • Manchester Victoria - Rochdale - Todmorden
  • Manchester Oxford Road/Manchester Victoria/Bolton/Blackburn - Clitheroe
  • Clitheroe - Morecambe (via Blackburn and Preston)
  • Liverpool - Manchester Vic - Oldham - Rochdale
99 98 91 88
Merseyrail City Lines Short Distance:
  • Manchester Piccadilly/Oxford Road - Irlam - Glazebrook - Warrington Central
  • Manchester Airport - Liverpool Lime Street (via Earlestown or Warrington Central)
  • Liverpool Lime Street - Warrington Bank Quay/Ellesmere Port
  • Ellesmere Port/Helsby - Warrington
  • Liverpool Lime Street - Wigan North Western (via St Helens or Earlestown)
  • Liverpool L St - Earlestown - Newton Le Willows - Manchester Victoria/Oxford Road
  • Liverpool Lime Street - Warrington Central
99 98 91 88
South Manchester Short Distance:
  • Manchester Piccadilly - Marple/Rose Hill (via Reddish North or Guide Bridge)
  • Manchester Oxford Road/Piccadilly - New Mills Central/Stockport - Chinley/Sheffield
  • Manchester Piccadilly - Hazel Grove
  • Manchester Piccadilly - Buxton
  • Manchester Piccadilly - Altrincham - Northwich - Chester
  • Manchester Piccadilly - Glossop - Hadfield
  • Manchester Oxford Road/Piccadilly - Macclesfield - Stoke On Trent
  • Manchester Piccadilly - Manchester Airport
  • Manchester Piccadilly - Crewe
99 98 91 88

If, for your Service Group, Northern's average punctuality or reliability falls below the percentage shown in the columns identified as "Penalty/Trigger %" in Table 1 above, in respect of the preceding twelve months, holders of season tickets valid for longer than one month will receive a 5% discount on renewal within four weeks for a similar journey and period.

If both punctuality and reliability performance fail to meet these thresholds in respect of the preceding twelve months, season ticket holders will be given a 10% discount on renewal.

These discounts will be paid for the relevant Service Group to holders of PTE multimodal tickets as detailed in Table 2 below and those rail-only tickets issued by all PTEs. Where two or more Service Groups are covered by such PTE issued tickets only one 5% discount in respect of punctuality and one 5% discount in respect of reliability (or the one combined 10% discount for both punctuality and reliability) will apply for any period to which discounts apply.

Passenger Transport Executive Ticket Type Notes
Greater Manchester Passenger Transport Executive County Card (Greater Manchester Travel Ltd. season tickets)
Merseyside Passenger Transport Executive - Merseytravel TRIO
West Yorkshire Passenger Transport Executive Metrocard
Tyne and Wear Passenger Transport Executive - Nexus Network Travel
South Yorkshire Passenger Transport Executive Travelmaster

Compensation for holders of weekly season tickets is the same as for an individual journey. Season ticket holders not renewing their tickets may request the discount in the form of National Rail travel vouchers.