You are reading a condensed version of the 2011 CSR progress report.
In the following sections you will find an overview of our key achievements in delivering a socially responsible business. We hope you will see the great strides we have taken to build a business that meets the social and sustainability needs of all our stakeholders and is fully equipped to meet whatever changes the future might bring.
For our approach we achieved a Silver rating in the Corporate Responsibility Index in both 2009 and 2010, and in 2011 achieved a Gold rating. Since the beginning of our franchise in 2004 we have continued to make improvements in all areas of the business, and have seen a growth in our passenger numbers.
All improvements are set against a background of what was expected to be a 'no growth, no investment' franchise, and we fully intend that they continue. You will be able to download our full progress report and other relevant documents as you go along. Happy reading.
Corporate Responsibility Index 2012 feedback (1.93MB)
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Social Responsibility - Building a future to last (4.00MB)
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