Corporate Social Responsibility

Northern Rail is proud to present an overview of our key achievements in delivering a socially responsible business.

We hope you will see the great strides we have taken to build a business that meets the social and sustainability needs of all our stakeholders and is fully equipped to meet whatever changes the future might bring.

Social Responsibility Review - Autumn 2015 Update

View the document online

Or download the Northern Rail Social Responsibility Review 2014-2015 (PDF)

What we've achieved

By July 2015, more than 180 stations will have benefited from improved facilities for cyclists
  • In absolute terms, our carbon footprint has fallen since 16% 2007
  • Underlying reduction in traction energy use of since 19% 2009
  • We have recently updated our environmental risk register in line with the new standard 2015 draft ISO14001
  • Initiatives will enable us to continue to deliver reductions in non-traction energy use which has fallen since 14% 2009
  • Our new voltage optimisation system at Bolton station achieved an 8% reduction in non-traction energy use
  • Stakeholders invested more than £130m in improving stations and trains since we started operating the Northern franchise in 2004
  • We are receiving subsidy of around £250m per year during our Direct Award franchise
  • In 2015 we will carry out projects worth more than £1.1m at 50 stations
  • GPS tracking equipment fitted to 60% of our fleet
  • We form
partnerships with selected schools to manage children's behaviour on our trains and stations
  • All 5,000 employees now have access to the company's intranet site
  • 90% of our employees are in roles which require mandatory competency assessments
  • Employee Assistance Helpline 24 hours a day 365 days per year
  • The 2014
Tour de France saw more than 150 'back office' managers volunteer to help frontline employees at stations
  • Crime is 55% lower than in 2004 against a national railway average reduction of 35%