Each Train Operating Company (TOC) is required to produce a Passengers' Charter that sets out the commitments that it makes to its customers.
This Charter is a statement of our commitment to provide the safe and high-quality service you have the right to expect. We publish it so that you know the standards we are determined to achieve.
Northern Rail Limited is committed to caring for passengers with disabilities. View our full DPPP here.
Every 4 weeks Northern Rail publishes figures on our Punctuality and Reliability, this section shows these figures.
