We value what you have to say, and by passing on your opinions you will help us to improve.
We do our best to give you the quality of service you have the right to expect. Our aim is to achieve customer satisfaction by improving our services in response to your comments.
Northern will provide information in the format and at intervals required by the DfT on the number of comments and complaints received, and our performance in dealing with them, to the DfT, PTEs and Passenger Focus, when requested.
If you wish to make any comment or complaint, please contact the Customer Relations Department as follows:
Telephone: 0845 00 00 125
Textphone: 08456 045 608
(Calls are charged at local rates for these numbers from anywhere in Britain)
E-mail: customer.relations@northernrail.org
Address:
Customer Relations Department,
Northern Rail Limited,
PO Box 208,
Leeds,
LS1 2BU.
Staff on our trains and at our stations can provide you with contact details for the Customer Relations Department. Notices providing contact information are also provided on our trains.
Download the Northern Rail Passenger Charter PDF:
Northern Rail Passenger Charter (114kb)
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