We aim to provide comprehensive, accurate and timely train information. Timetable information will be displayed on the platforms and concourse areas of each Northern station. At larger Northern stations, customer information screens and public address systems will also provide information.
We provide free pocket timetables and other advertising and information material for you to take away at all staffed stations at which our services call and from railappointed travel agents.
Advance information informing customers of changes to services as a result of Bank Holidays or planned engineering work will be produced at least four weeks in advance. Such information will be displayed at relevant stations. We will try to keep disruption to a minimum.
As much notice as possible will be provided in the event of unplanned or emergency train alterations. Information will also be given on BBC 2 Ceefax page 434 whenever possible and on the live departures page of the National Rail web site www.nationalrail.co.uk.
When new timetables are introduced we will ensure that they are available at least four weeks prior to their commencement.
National Rail Enquiries (NRE) provides comprehensive timetable and ticket information on all rail services. It can be contacted by telephoning 08457 48 49 50, or by texting 48 49 50, 24 hours daily. A Textphone service is available on 0845 60 50 600 during the hours of 0800 & 2000 daily. Real-time train running information can be obtained on Traintracker, by telephoning 0871 200 49 15. Alterations to services due to engineering work and at Bank Holidays are normally available up to 12 weeks in advance. All calls are charged at local call rate and may be monitored.
Times when stations are staffed will be displayed on notices at each station and is also available on the NRE website at www.nationalrail.co.uk.
A map showing the Northern network is available on this website. Northern staff, both at stations and on trains, are able to answer enquiries and provide help and advice.
Information about Northern services, including current train running information can be accessed from this website:
Download the Northern Rail Passenger Charter PDF:
Northern Rail Passenger Charter (114kb)
You will need Adobe Acrobat Reader in order to read this document.
