We will always do our best to satisfy all complaints. If you still wish to take the matter further you can refer it to Passenger Focus. Passenger Focus is the official, independent watchdog for rail passengers, set up to protect and promote passengers’ interests. They push for service improvements, provide free, impartial advice and can take up complaints on your behalf with train operating companies and service providers if you are not satisfied with their response.
The contact details for Passenger Focus are:
Telephone: 08453 022 022
Textphone: 0845 850 1354
Address:
Passenger Focus
Freepost
PO Box 4257
Manchester
M60 3AR
Web site: www.passengerfocus.org.uk
Email: info@passengerfocus.org.uk
