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View the Spring / Summer 2013 issue of the Northern customer magazine

Darlington Station Information

address Darlington, DL1 4AA

TEL:08457 225 333

Location

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Station Information
Crs CodeDAR
Longitude-1.5473284792
Latitude54.520451358
Station OperatorGR
Open - Opening HoursMonday - Saturday : 06:00 - 23:00
Sunday : 08:00 - 23:00
Staffing LevelPart Time
Staffing - Opening HoursMonday - Saturday : 06:00 - 23:00
Sunday : 08:00 - 23:00
Closed Circuit TelevisionYes
Staffed Information PointYes
General Services Information
Customer Service - Email AddressCustomers@eastcoast.co.uk
Customer Service - Fax Number01904 524 532
Customer Service - Main Telephone Number08457 225 333
Customer Service - NoteDarlington station is served by:
  • CrossCountry
  • Northern Rail
  • National Express East Coast
  • TransPennine Express
Customer Service - Opening HoursMonday - Friday : 08:30 - 17:00
Customer Service - Postal AddressNewcastle upon Tyne, NE1 5DN
Left LuggageNo
Lost Property - Main Telephone Number01302 362175
Lost Property - Note

Located at Newark North Gate station. Lost property handed in/found is kept for 21 days at the station before going to Newark.

Tel 08457225333

Lost Property - Opening HoursMonday - Friday : 09:00 - 16:00
Tele Sales - Main Telephone Number08457 225 225
Tele Sales - Opening HoursMonday - Sunday : 08:00 - 20:00
Tele Sales - Postal AddressNewcastle-Upon-Tyne, NE1 5DN
Facilities & Services
Atm MachineYes
Baby ChangeYes
Bureau De ChangeNo
First Class Lounge - Note

Located

Platform 1

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the East Coast route
  • Any East Coast First Class packages
  • Holders of a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class reader offer

Tickets Not Accepted

  • All tickets with Weekend First supplements.
  • All First Class tickets valid only on other train operators, including ScotRail Sleepers

  • All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)

Facilities

Toilets/Fax/Printer, TV, newspapers

Refreshments

Complimentary: water/ biscuits

Wi-Fi

Yes

Showers

No

First Class Lounge - Opening HoursMonday - Friday : 06:00 - 20:00
Saturday : 08:00 - 20:00
Sunday : 08:00 - 20:00
Post BoxYes
Seated AreaYes
ShopsYes
ShowersNo
Station BuffetYes
Telephones - ExistsYes
Telephones - Usage TypeCards And Coins
ToiletsYes
Tourist Information OfficeNo
TrolleysYes
Waiting RoomNo
Waiting Room - Note

2 first, 1 standard class waiting rooms

Web KioskNo
Wi FiNo
Wi Fi - Note

Find WiFi Hotspots around Darlington station

Women Only WaitingNo
Ticket Buying and Collection
Oyster Pre PayNo
Penalty - Note

Penalty Fares do not apply when travelling from Darlington station.

Prepurchase CollectionYes
Ticket CounterYes
Ticket MachineYes
Ticket Machine - Description

Two machines outside the Travel Centre (Cash & Card payments) and one machine inside the Travel Centre (Card Only)

Ticket Machine - Location

Two machines outside the travel centre and one machine inside the travel centre.

Ticket Machine - Self ServiceYes
Ticket Office - Note

Advance tickets & reservations only available during the following hours : Monday - Friday 08:00 - 20:00; Saturday 08:00 - 18:00; Sunday 09:00 - 20:00

Ticket Office - Opening HoursMonday : 06:00 - 20:00
Tuesday : 06:00 - 21:00
Wednesday : 06:30 - 19:45
Thursday : 07:45 - 20:00
Friday :
Saturday :
Sunday :
Travelcard - Notesell all london travel cards
Accessibility
Accessible Booking Office CounterNo
Accessible Booking Office Counter - Note

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Accessible Car Park EquipmentNo
Accessible Car Park Equipment - Note

The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station

Accessible Public TelephonesNo
Accessible Public Telephones - Note

text phones are available and staff are on hand to assist as required due to no low level phones

Accessible TaxisYes
Accessible Taxis - Note

Generally available but advance booking recommended

Accessible Ticket MachinesYes
Accessible Ticket Machines - Note

All machines are DDA compliant

Customer Help PointsYes
Customer Help Points - Note

Adjacent to turning circle, main entrance, a phone is provided for a link to SMC

Disabled ParkingYes
HelplineNo
Impaired Mobility Set DownYes
Induction LoopYes
National Key ToiletsYes
National Key Toilets - Note

Key available at Customer Reception platform 1

Ramp For Train AccessYes
Staff Help Available - Opening HoursMonday - Friday : 24 hours
Saturday : 06:00 - 23:59
Sunday : 24 hours
Step Free Access - CoverageWhole Station
Sublocation - Female toilet - Bicycle AccessNo
Sublocation - Female toilet - Fixed Ramp CoverageNo
Sublocation - Female toilet - Id2220
Sublocation - Female toilet - Level Access CoverageNo
Sublocation - Female toilet - NameFemale toilet
Sublocation - Female toilet - Stepping Distance To PlatformNo
Sublocation - Female toilet - Sublocation CodeFTO
Sublocation - Female toilet - Wheelchair AccessNo
Sublocation - Information centre - Bicycle AccessYes
Sublocation - Information centre - Fixed Ramp CoverageNo
Sublocation - Information centre - Id2221
Sublocation - Information centre - Level Access CoverageNo
Sublocation - Information centre - NameInformation centre
Sublocation - Information centre - Stepping Distance To PlatformNo
Sublocation - Information centre - Sublocation CodeICE
Sublocation - Information centre - Wheelchair AccessYes
Sublocation - Male toilet - Bicycle AccessNo
Sublocation - Male toilet - Fixed Ramp CoverageNo
Sublocation - Male toilet - Id2222
Sublocation - Male toilet - Level Access CoverageNo
Sublocation - Male toilet - NameMale toilet
Sublocation - Male toilet - Stepping Distance To PlatformNo
Sublocation - Male toilet - Sublocation CodeMTO
Sublocation - Male toilet - Wheelchair AccessNo
Sublocation - Platform 2 - Bicycle AccessYes
Sublocation - Platform 2 - Fixed Ramp CoverageNo
Sublocation - Platform 2 - Id2223
Sublocation - Platform 2 - Level Access CoverageNo
Sublocation - Platform 2 - NamePlatform 2
Sublocation - Platform 2 - Stepping Distance To PlatformNo
Sublocation - Platform 2 - Sublocation CodePL2
Sublocation - Platform 2 - Wheelchair AccessYes
Sublocation - Platform 3 - Bicycle AccessYes
Sublocation - Platform 3 - Fixed Ramp CoverageNo
Sublocation - Platform 3 - Id2224
Sublocation - Platform 3 - Level Access CoverageNo
Sublocation - Platform 3 - NamePlatform 3
Sublocation - Platform 3 - Stepping Distance To PlatformNo
Sublocation - Platform 3 - Sublocation CodePL3
Sublocation - Platform 3 - Wheelchair AccessYes
Sublocation - Platform 4 - Bicycle AccessYes
Sublocation - Platform 4 - Fixed Ramp CoverageNo
Sublocation - Platform 4 - Id2225
Sublocation - Platform 4 - Level Access CoverageNo
Sublocation - Platform 4 - NamePlatform 4
Sublocation - Platform 4 - Stepping Distance To PlatformNo
Sublocation - Platform 4 - Sublocation CodePL4
Sublocation - Platform 4 - Wheelchair AccessYes
Sublocation - ST D Waiting room - Bicycle AccessYes
Sublocation - ST D Waiting room - Fixed Ramp CoverageNo
Sublocation - ST D Waiting room - Id2229
Sublocation - ST D Waiting room - Level Access CoverageNo
Sublocation - ST D Waiting room - NameSTD Waiting room
Sublocation - ST D Waiting room - Stepping Distance To PlatformNo
Sublocation - ST D Waiting room - Sublocation CodeWRO
Sublocation - ST D Waiting room - Wheelchair AccessYes
Sublocation - Station Entrance - Bicycle AccessYes
Sublocation - Station Entrance - Fixed Ramp CoverageNo
Sublocation - Station Entrance - Id2226
Sublocation - Station Entrance - Level Access CoverageNo
Sublocation - Station Entrance - NameStation Entrance
Sublocation - Station Entrance - Stepping Distance To PlatformNo
Sublocation - Station Entrance - Sublocation CodeSEN
Sublocation - Station Entrance - Wheelchair AccessYes
Sublocation - Travel Centre - Bicycle AccessYes
Sublocation - Travel Centre - Fixed Ramp CoverageNo
Sublocation - Travel Centre - Id2227
Sublocation - Travel Centre - Level Access CoverageNo
Sublocation - Travel Centre - NameTravel Centre
Sublocation - Travel Centre - Stepping Distance To PlatformNo
Sublocation - Travel Centre - Sublocation CodeTCE
Sublocation - Travel Centre - Wheelchair AccessYes
Sublocation -1st Waiting room - Bicycle AccessNo
Sublocation -1st Waiting room - Fixed Ramp CoverageNo
Sublocation -1st Waiting room - Id2228
Sublocation -1st Waiting room - Level Access CoverageNo
Sublocation -1st Waiting room - Name1st Waiting room
Sublocation -1st Waiting room - Stepping Distance To PlatformNo
Sublocation -1st Waiting room - Sublocation CodeWR1
Sublocation -1st Waiting room - Wheelchair AccessYes
Sublocation -mixed disabled toilet - Bicycle AccessNo
Sublocation -mixed disabled toilet - Fixed Ramp CoverageNo
Sublocation -mixed disabled toilet - Id2219
Sublocation -mixed disabled toilet - Level Access CoverageNo
Sublocation -mixed disabled toilet - Namemixed disabled toilet
Sublocation -mixed disabled toilet - Stepping Distance To PlatformNo
Sublocation -mixed disabled toilet - Sublocation CodeDTO
Sublocation -mixed disabled toilet - Wheelchair AccessYes
Wheelchairs AvailableYes
Wheelchairs Available - Note4 chairs are kept in the Station Management Centre
Transport Links
AirportYes
Airport - Note

Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk

Bus ServicesYes
Bus Services - Note

‘Arriva’ operates a network of frequent local bus routes around Darlington and to nearby towns and villages. For route maps and timetables:

www.arrivabus.co.uk

 

Buy a Darlington PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details:

www.plusbus.info

'Arriva' bus routes 27 & X27 run regularly from bus stops at the front of the station to Catterick Garrison and Richmond.

 

Car HireNo
Car Park -1No
Car Park -2No
Cycle HireNo
Cycle StorageYes
Cycle Storage - CctvYes
Cycle Storage - Locationnorth end of Platform 4
Cycle Storage - Note

All racks are covered by Council CCTV and there are security patrols every two hours.

Cycle Storage - ShelteredPartial
Cycle Storage - Spaces49
Metro ServicesNo
Minimum Connection Time7
PortNo
Rail Replacement Services - Note

Replacement coach services depart from the station entrance

Taxi RankYes
Taxi Rank - Note

Darlington is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings include Station Taxi's 01325468888