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Hartlepool Station Information
Redcar and Cleveland, TS24 7ED
TEL:0845 00 00 125
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Station Information
| Crs Code | HPL |
| Longitude | -1.2073100588 |
| Latitude | 54.6867630072 |
| Station Operator | NT |
| Open - Note | station always accessible to the public |
| Open - Opening Hours | Monday - Sunday : 24 hours Monday - Friday : 24 hours Saturday : 24 hours Sunday : 24 hours |
| Staffing Level | Full Time |
| Staffing - Note | this station is staffed on a part time basis |
| Staffing - Opening Hours | Monday - Saturday : 07:25 - 18:00 Sunday : Closed Monday - Friday : 07:25 - 18:00 Saturday : 07:25 - 18:00 |
| Closed Circuit Television | Yes |
| Staffed Information Point | No |
General Services Information
| Customer Service - Alternate Minicom Number | 0845 604 5608 |
| Customer Service - Alternative Email Address | Customer.relations@northernrail.org |
| Customer Service - Email Address | Customer.relations@northernrail.org |
| Customer Service - Fax Number | 0113 247 9059 |
| Customer Service - Main Telephone Number | 0845 00 00 125 |
| Customer Service - Note | Hartlepool station is served by:
|
| Customer Service - Opening Hours | Monday - Saturday : 08:00 - 20:00 Sunday : 09:00 - 17:00 |
| Customer Service - Postal Address | Leeds, LS1 2BU |
| Customer Service - Url | Http://www.northernrail.org |
| Left Luggage | No |
| Lost Property - Fax Number | 0113 247 9059 |
| Lost Property - Main Telephone Number | 0845 00 00 125 |
| Lost Property - Note | Please contact Customer Relations |
| Lost Property - Opening Hours | Monday - Saturday : 08:00 - 20:00 Sunday : 09:00 - 17:00 |
| Lost Property - Postal Address | Leeds, LS1 2BU |
| Tele Sales | No |
| Train Tracker Number | 0871 200 4915 |
Facilities & Services
| Atm Machine | No |
| Baby Change | No |
| Bureau De Change | No |
| First Class Lounge | No |
| Post Box | No |
| Seated Area | Yes |
| Shops | No |
| Showers | No |
| Station Buffet | Yes |
| Telephones - Exists | Yes |
| Telephones - Usage Type | Cards And Coins |
| Toilets | No |
| Tourist Information Office | No |
| Trolleys | No |
| Waiting Room | Yes |
| Waiting Room - Note | One waiting room opposite booking office - open booking office hours. |
| Web Kiosk | No |
| Wi Fi | No |
| Wi Fi - Note | |
| Women Only Waiting | No |
Ticket Buying and Collection
| Oyster Pre Pay | No |
| Penalty - Note | Penalty Fares do not apply when travelling from Hartlepool station. |
| Prepurchase Collection | No |
| Ticket Counter | No |
| Ticket Machine | No |
| Ticket Machine - Self Service | No |
| Ticket Office - Open - Note | part time opening hours |
| Ticket Office - Opening Hours | Monday - Saturday : 07:00 - 18:20 Sunday : Closed |
| Travelcard - Note | None |
Accessibility
| Accessible Booking Office Counter | No |
| Accessible Booking Office Counter - Note | staff will come out of the office to assist |
| Accessible Car Park Equipment | Yes |
| Accessible Public Telephones | No |
| Accessible Taxis | No |
| Accessible Ticket Machines | No |
| Accessible Ticket Machines - Note | no ticket machine available |
| Customer Help Points | No |
| Customer Help Points - Note | none |
| Disabled Parking | No |
| Helpline - Alternate Minicom Number | 08456 045 608 |
| Helpline - Email Address | Assistance@northernrail.org |
| Helpline - Fax Number | 0113 247 9059 |
| Helpline - Main Telephone Number | 0800 156 1606 |
| Helpline - Note | We have a Disabled Persons Protection Policy (DPPP) that sets out the services available to disabled customers. A copy of the DPPP is available by contacting the Customer Relations team. |
| Helpline - Opening Hours | Monday - Saturday : 08:00 - 20:00 Sunday : 09:00 - 17:00 |
| Helpline - Postal Address | Leeds, LS1 2BU |
| Helpline - Url | Http://www.northernrail.org |
| Impaired Mobility Set Down | Yes |
| Impaired Mobility Set Down - Note | Step free access from car park to station entrance |
| Induction Loop | No |
| National Key Toilets | No |
| National Key Toilets - Note | RADAR key lock removed on advise from British Transport Police because of drug abuse. New lock fitted. Key held at ticket office. |
| Ramp For Train Access | No |
| Staff Help Available - Concurrent Assisted Wheelchair Passengers | 1 |
| Staff Help Available - Opening Hours | Monday - Saturday : 07:25 - 18:00 Monday - Friday : 07:25 - 18:00 Saturday : 07:25 - 18:00 Sunday : Closed |
| Step Free Access - Coverage | Whole Station |
| Step Free Access - Note | Only one member of staff. There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces. |
| Sublocation - Platform - Bicycle Access | Yes |
| Sublocation - Platform - Fixed Ramp Coverage | No |
| Sublocation - Platform - Id | 4194 |
| Sublocation - Platform - Level Access Coverage | No |
| Sublocation - Platform - Name | Platform |
| Sublocation - Platform - Stepping Distance To Platform | No |
| Sublocation - Platform - Sublocation Code | PLT |
| Sublocation - Platform - Wheelchair Access | Yes |
| Sublocation -disabled toilets - Bicycle Access | No |
| Sublocation -disabled toilets - Fixed Ramp Coverage | No |
| Sublocation -disabled toilets - Id | 4193 |
| Sublocation -disabled toilets - Level Access Coverage | No |
| Sublocation -disabled toilets - Name | disabled toilets |
| Sublocation -disabled toilets - Stepping Distance To Platform | No |
| Sublocation -disabled toilets - Sublocation Code | DTO |
| Sublocation -disabled toilets - Wheelchair Access | Yes |
| Sublocation -ticket office - Bicycle Access | No |
| Sublocation -ticket office - Fixed Ramp Coverage | No |
| Sublocation -ticket office - Id | 4190 |
| Sublocation -ticket office - Level Access Coverage | No |
| Sublocation -ticket office - Name | ticket office |
| Sublocation -ticket office - Stepping Distance To Platform | No |
| Sublocation -ticket office - Sublocation Code | TOF |
| Sublocation -ticket office - Wheelchair Access | Yes |
| Sublocation -waiting room - Bicycle Access | Yes |
| Sublocation -waiting room - Fixed Ramp Coverage | No |
| Sublocation -waiting room - Id | 4191 |
| Sublocation -waiting room - Level Access Coverage | No |
| Sublocation -waiting room - Name | waiting room |
| Sublocation -waiting room - Stepping Distance To Platform | No |
| Sublocation -waiting room - Sublocation Code | WRO |
| Sublocation -waiting room - Wheelchair Access | Yes |
| Wheelchairs Available | No |
Transport Links
| Airport | No |
| Bus Services | Yes |
| Bus Services - Note | Busline 0871 200 2233 |
| Car Hire | No |
| Car Park -1 | No |
| Car Park -2 | No |
| Cycle Hire | No |
| Cycle Storage | Yes |
| Cycle Storage - Cctv | No |
| Cycle Storage - Location | on platform |
| Cycle Storage - Note | One cycle rack on platform. there are also lockers at the station. Stands are free but the lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information, please contact Hartlepool Borough Council on 01429 284140. |
| Cycle Storage - Sheltered | Unknown |
| Metro Services | No |
| Minimum Connection Time | 4 |
| Port | No |
| Rail Replacement Services - Note | Replacement transport will pick up/drop off at the station front. |
| Taxi Rank | No |