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View the Spring / Summer 2013 issue of the Northern customer magazine

Manchester Victoria Station Information

address Greater Manchester, M3 1PB

TEL:0845 00 00 125

Location

View Location Map (You will be taken to a link on Google Maps)

Station Information
Crs CodeMCV
Longitude-2.2425997882
Latitude53.4874795582
Station OperatorNT
Open - NoteThe station is open during the advertised train service
Open - Opening HoursMonday - Sunday : 06:30 - 22:00
Staffing LevelFull Time
Staffing - Opening HoursMonday - Sunday : 24 hours
Closed Circuit TelevisionYes
Staffed Information PointNo
Station Alerts - Alert Text

 

General Services Information
Customer Service - Alternate Minicom Number0845 604 5608
Customer Service - Alternative Email AddressCustomer.relations@northernrail.org
Customer Service - Email AddressCustomer.relations@northernrail.org
Customer Service - Fax Number0113 247 9059
Customer Service - Main Telephone Number0845 00 00 125
Customer Service - NoteManchester Victoria station is served by:
  • Northern Rail
Customer Service - Opening HoursMonday - Saturday : 08:00 - 20:00
Sunday : 09:00 - 17:00
Customer Service - Postal AddressLeeds, LS1 2BU
Customer Service - UrlHttp://www.northernrail.org
Left LuggageNo
Left Luggage - Note

 

Lost Property - Main Telephone Number0845 00 00 125
Lost Property - Note

 

Lost Property - Opening HoursMonday - Friday : 09:00 - 17:00
Weekend : 11:00 - 15:00
Lost Property - Postal AddressM3 1PB, LS1 2BU
Tele SalesNo
Train Tracker Number0871 200 4915
Facilities & Services
Atm MachineNo
Baby ChangeNo
Bureau De ChangeNo
First Class LoungeNo
Post BoxYes
Seated AreaYes
ShopsNo
ShowersNo
Station BuffetYes
Telephones - ExistsYes
Telephones - Usage TypeCards And Coins
ToiletsYes
Tourist Information OfficeNo
TrolleysYes
Waiting RoomNo
Waiting Room - Note

yes

Web KioskNo
Wi FiNo
Wi Fi - Note

Find WiFi Hotspots around Manchester Victoria station

Women Only WaitingYes
Ticket Buying and Collection
Oyster Pre PayNo
Penalty - Note

Penalty Fares do not apply when travelling from Manchester Victoria station.

Prepurchase CollectionNo
Ticket CounterNo
Ticket MachineNo
Ticket Machine - Location

On the station concourse

Ticket Machine - Self ServiceNo
Ticket Office - Opening HoursMonday - Saturday : 06:30 - 22:00
Sunday : 08:00 - 22:15
Accessibility
Accessible Booking Office CounterNo
Accessible Booking Office Counter - Note

Ticket office staff make every effort to provide the assistance that disabled passengers require.

Accessible Car Park EquipmentNo
Accessible Public TelephonesNo
Accessible TaxisNo
Accessible Ticket MachinesNo
Accessible Ticket Machines - Note

Quickfare accepts notes and coins. Some wheelchair users may not reach note/coin slots or some buttons.

Customer Help PointsNo
Disabled ParkingNo
Helpline - Alternate Minicom Number08456 045 608
Helpline - Email AddressAssistance@northernrail.org
Helpline - Fax Number0113 247 9059
Helpline - Main Telephone Number0808 156 1606
Helpline - Note

We have a Disabled Persons Protection Policy (DPPP) that sets out the services available to disabled customers. A copy of the DPPP is available by contacting the Customer Relations team.

Helpline - Opening HoursMonday - Saturday : 08:00 - 20:00
Sunday : 09:00 - 17:00
Helpline - Postal AddressLeeds, LS1 2BU
Helpline - UrlHttp://www.northernrail.org
Impaired Mobility Set DownNo
Impaired Mobility Set Down - Note

No designated area is provided. The station front may be used for set down purposes.

Induction LoopNo
National Key ToiletsYes
National Key Toilets - Note

spare key in Duty Manager's office

Ramp For Train AccessYes
Staff Help Available - Concurrent Assisted Wheelchair Passengers1
Staff Help Available - Opening HoursMonday - Friday : 24 hours
Saturday : 24 hours
Sunday : 24 hours
Step Free Access - CoverageWhole Station
Step Free Access - Note

Level access from the concourse direct to platforms 1, 2 & 3. Access to platforms 4 & 5 from platform 3 via an accessible lift or up 29 steps, across the footbridge (25 paces) and down by the accessible central lift or 29 steps to platform level. Access to platform 6 is also across the footbridge (37 paces) and down via accessible lift or 29 steps on to the platform. Lifts open for all services.

Sublocation - Booking office - Bicycle AccessYes
Sublocation - Booking office - Fixed Ramp CoverageNo
Sublocation - Booking office - Id4979
Sublocation - Booking office - Level Access CoverageNo
Sublocation - Booking office - NameBooking office
Sublocation - Booking office - Stepping Distance To PlatformNo
Sublocation - Booking office - Sublocation CodeTOF
Sublocation - Booking office - Wheelchair AccessYes
Sublocation -platform 2 - Bicycle AccessYes
Sublocation -platform 2 - Fixed Ramp CoverageNo
Sublocation -platform 2 - Id4981
Sublocation -platform 2 - Level Access CoverageNo
Sublocation -platform 2 - Nameplatform 2
Sublocation -platform 2 - Stepping Distance To PlatformNo
Sublocation -platform 2 - Sublocation CodePL2
Sublocation -platform 2 - Wheelchair AccessYes
Sublocation -platform 3 - Bicycle AccessYes
Sublocation -platform 3 - Fixed Ramp CoverageNo
Sublocation -platform 3 - Id4982
Sublocation -platform 3 - Level Access CoverageNo
Sublocation -platform 3 - Nameplatform 3
Sublocation -platform 3 - Stepping Distance To PlatformNo
Sublocation -platform 3 - Sublocation CodePL3
Sublocation -platform 3 - Wheelchair AccessYes
Sublocation -platform 4 - Bicycle AccessYes
Sublocation -platform 4 - Fixed Ramp CoverageNo
Sublocation -platform 4 - Id4983
Sublocation -platform 4 - Level Access CoverageNo
Sublocation -platform 4 - Nameplatform 4
Sublocation -platform 4 - Number Of Lifts2
Sublocation -platform 4 - Stepping Distance To PlatformNo
Sublocation -platform 4 - Sublocation CodePL4
Sublocation -platform 4 - Wheelchair AccessYes
Sublocation -platform 5 - Bicycle AccessYes
Sublocation -platform 5 - Fixed Ramp CoverageNo
Sublocation -platform 5 - Id4984
Sublocation -platform 5 - Level Access CoverageNo
Sublocation -platform 5 - Nameplatform 5
Sublocation -platform 5 - Number Of Lifts2
Sublocation -platform 5 - Stepping Distance To PlatformNo
Sublocation -platform 5 - Sublocation CodePL5
Sublocation -platform 5 - Wheelchair AccessYes
Sublocation -platform 6 - Bicycle AccessYes
Sublocation -platform 6 - Fixed Ramp CoverageNo
Sublocation -platform 6 - Id4985
Sublocation -platform 6 - Level Access CoverageNo
Sublocation -platform 6 - Nameplatform 6
Sublocation -platform 6 - Number Of Lifts2
Sublocation -platform 6 - Stepping Distance To PlatformNo
Sublocation -platform 6 - Sublocation CodePL6
Sublocation -platform 6 - Wheelchair AccessYes
Wheelchairs AvailableYes
Transport Links
AirportNo
Bus ServicesYes
Bus Services - Note

‘First’ and ‘Stagecoach’ operate a network of frequent local bus routes around Manchester city and Greater Manchester. For route maps and timetables:

www.firstgroup.com/ukbus and www.stagecoachbus.com

 

Buy a Manchester PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:

www.plusbus.info

 

The three free ‘Metroshuttle’ bus services link the main rail stations and various attractions in the city centre. Buses run daily, 07:00 to 19:00.

 

For information about all buses in Greater Manchester visit:

www.gmpte.com

Car HireNo
Car Park -1No
Car Park -2No
Cycle HireNo
Cycle StorageYes
Cycle Storage - CctvNo
Cycle Storage - Locationon platform and approach
Cycle Storage - Note

38 cycle stands on platform and approach

Cycle Storage - ShelteredUnknown
Cycle Storage - Spaces38
Metro ServicesYes
Metro Services - Note

The Manchester 'Metrolink' tram network serves Victoria station. Trams runs south to Manchester Piccadilly station; north to Bury and south west to Manchester Deansgate station and onto Altrincham and Eccles.

For details: www.metrolink.co.uk

Minimum Connection Time5
PortNo
Rail Replacement Services - Note

Replacement transport will pick up/drop off at the bus stop on the station front.

Taxi RankYes
Taxi Rank - Note

www.traintaxi..co.uk