- » Travel Tools
- Station Information
Newcastle Station Information
Newcastle, NE1 5DL
TEL:08457 225 333
View Location Map (You will be taken to a link on Google Maps)
Station Information
| Crs Code | NCL |
| Longitude | -1.6172854964 |
| Latitude | 54.9682205556 |
| Station Operator | GR |
| Open - Note | Station opens intermittently during the night to allow for train arrivals and departures |
| Open - Opening Hours | Monday - Friday : 04:00 - 23:30 Saturday : 04:00 - 23:30 Sunday : 07:00 - 23:30 |
| Staffing Level | Full Time |
| Staffing - Opening Hours | Monday - Friday : 24 hours Saturday : 24 hours Sunday : 24 hours |
| Closed Circuit Television | Yes |
| Staffed Information Point | Yes |
General Services Information
| Customer Service - Email Address | Customers@eastcoast.co.uk |
| Customer Service - Fax Number | 01904 524 532 |
| Customer Service - Main Telephone Number | 08457 225 333 |
| Customer Service - Note | Newcastle station is served by:
|
| Customer Service - Opening Hours | Monday - Friday : 08:30 - 17:00 |
| Customer Service - Postal Address | Newcastle upon Tyne, NE1 5DN |
| Left Luggage | Yes |
| Left Luggage - Note | Operated by Autohorn Opening Hours Monday-Saturday 0800-2000 Sunday 0900-2000 |
| Lost Property - Main Telephone Number | 01302 362175 |
| Lost Property - Note | Located at Newark North Gate station. Lost property handed in/found is kept for 48hours at the station before going to Newark. Tel 08457225333 |
| Lost Property - Opening Hours | Monday - Friday : 09:00 - 16:00 |
| Tele Sales - Main Telephone Number | 08457 225 225 |
| Tele Sales - Opening Hours | Monday - Sunday : 08:00 - 20:00 |
| Tele Sales - Postal Address | Newcastle-Upon-Tyne, NE1 5DN |
| Train Tracker Number | 0871 200 49 63 |
Facilities & Services
| Atm Machine | Yes |
| Baby Change | Yes |
| Bureau De Change | No |
| First Class Lounge - Note | Located South end of Platform 3 Tickets Accepted
Restricted tickets
Facilities Toilets / Fax / Printer / Meeting rooms, TV, newspapers Refreshments Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits Wi-Fi Yes Showers No |
| First Class Lounge - Opening Hours | Monday - Friday : 06:15 - 21:00 Saturday : 09:00 - 17:00 Sunday : 10:00 - 18:00 |
| Post Box | Yes |
| Post Box - Note | Outside the station |
| Seated Area | Yes |
| Shops | Yes |
| Shops - Note | Passport Photo Booth |
| Showers | No |
| Station Buffet | Yes |
| Station Buffet - Note | Food outlet (Seating available) |
| Telephones - Exists | Yes |
| Telephones - Usage Type | Cards And Coins |
| Toilets | Yes |
| Tourist Information Office | No |
| Trolleys | Yes |
| Waiting Room | Yes |
| Waiting Room - Note | Located on platform 3/4. |
| Web Kiosk | No |
| Wi Fi | Yes |
| Wi Fi - Note | |
| Women Only Waiting | No |
Ticket Buying and Collection
| Oyster Pre Pay | No |
| Penalty - Note | Penalty Fares do not apply when travelling from Newcastle station. |
| Prepurchase Collection | Yes |
| Ticket Counter | Yes |
| Ticket Machine | Yes |
| Ticket Machine - Description | Located in the Travel Centre. |
| Ticket Machine - Location | In the self-service zone within the travel centre. |
| Ticket Machine - Self Service | Yes |
| Ticket Office - Note | Advance tickets & reservations and Railcards only available during the following hours : Monday - Friday 07:00 - 2000; Saturday 07:00 - 19:00; Sunday 08:45 - 20:00
|
| Ticket Office - Opening Hours | Monday - Saturday : 05:00 - 21:20 Sunday : 07:30 - 21:20 |
Accessibility
| Accessible Booking Office Counter | No |
| Accessible Booking Office Counter - Note | Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window |
| Accessible Car Park Equipment | No |
| Accessible Public Telephones | Yes |
| Accessible Public Telephones - Note | Low level Main Square |
| Accessible Taxis | Yes |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note | Fully accessable, located in Travel Centre. |
| Customer Help Points | Yes |
| Customer Help Points - Note | Customer Information Point on Main Concourse. |
| Disabled Parking | Yes |
| Helpline | No |
| Impaired Mobility Set Down | Yes |
| Induction Loop | Yes |
| National Key Toilets | No |
| Ramp For Train Access | Yes |
| Staff Help Available - Opening Hours | Monday - Friday : 24 hours Saturday : 24 hours Sunday : 24 hours |
| Step Free Access - Coverage | Whole Station |
| Step Free Access - Note | Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4. |
| Sublocation - Metro - Bicycle Access | Yes |
| Sublocation - Metro - Fixed Ramp Coverage | No |
| Sublocation - Metro - Id | 2256 |
| Sublocation - Metro - Level Access Coverage | No |
| Sublocation - Metro - Name | Metro |
| Sublocation - Metro - Number Of Escalators | 2 |
| Sublocation - Metro - Number Of Lifts | 2 |
| Sublocation - Metro - Stepping Distance To Platform | No |
| Sublocation - Metro - Sublocation Code | MET |
| Sublocation - Metro - Wheelchair Access | Yes |
| Sublocation - Night toilet - Bicycle Access | No |
| Sublocation - Night toilet - Fixed Ramp Coverage | No |
| Sublocation - Night toilet - Id | 2258 |
| Sublocation - Night toilet - Level Access Coverage | No |
| Sublocation - Night toilet - Name | Night toilet |
| Sublocation - Night toilet - Stepping Distance To Platform | No |
| Sublocation - Night toilet - Sublocation Code | MXT |
| Sublocation - Night toilet - Wheelchair Access | No |
| Sublocation - Platform 12 - Bicycle Access | No |
| Sublocation - Platform 12 - Fixed Ramp Coverage | No |
| Sublocation - Platform 12 - Id | 2261 |
| Sublocation - Platform 12 - Level Access Coverage | No |
| Sublocation - Platform 12 - Name | Platform 12 |
| Sublocation - Platform 12 - Stepping Distance To Platform | No |
| Sublocation - Platform 12 - Sublocation Code | P12 |
| Sublocation - Platform 12 - Wheelchair Access | Yes |
| Sublocation -car park - Bicycle Access | Yes |
| Sublocation -car park - Fixed Ramp Coverage | No |
| Sublocation -car park - Id | 2252 |
| Sublocation -car park - Level Access Coverage | No |
| Sublocation -car park - Name | car park |
| Sublocation -car park - Stepping Distance To Platform | No |
| Sublocation -car park - Sublocation Code | CPA |
| Sublocation -car park - Wheelchair Access | Yes |
| Sublocation -disabled toilet - Bicycle Access | No |
| Sublocation -disabled toilet - Fixed Ramp Coverage | No |
| Sublocation -disabled toilet - Id | 2253 |
| Sublocation -disabled toilet - Level Access Coverage | No |
| Sublocation -disabled toilet - Name | disabled toilet |
| Sublocation -disabled toilet - Stepping Distance To Platform | No |
| Sublocation -disabled toilet - Sublocation Code | DTO |
| Sublocation -disabled toilet - Wheelchair Access | Yes |
| Sublocation -female toilet - Bicycle Access | No |
| Sublocation -female toilet - Fixed Ramp Coverage | No |
| Sublocation -female toilet - Id | 2254 |
| Sublocation -female toilet - Level Access Coverage | No |
| Sublocation -female toilet - Name | female toilet |
| Sublocation -female toilet - Stepping Distance To Platform | No |
| Sublocation -female toilet - Sublocation Code | FTO |
| Sublocation -female toilet - Wheelchair Access | No |
| Sublocation -information centre - Bicycle Access | No |
| Sublocation -information centre - Fixed Ramp Coverage | No |
| Sublocation -information centre - Id | 2255 |
| Sublocation -information centre - Level Access Coverage | No |
| Sublocation -information centre - Name | information centre |
| Sublocation -information centre - Stepping Distance To Platform | No |
| Sublocation -information centre - Sublocation Code | ICE |
| Sublocation -information centre - Wheelchair Access | Yes |
| Sublocation -male toilet - Bicycle Access | No |
| Sublocation -male toilet - Fixed Ramp Coverage | No |
| Sublocation -male toilet - Id | 2257 |
| Sublocation -male toilet - Level Access Coverage | No |
| Sublocation -male toilet - Name | male toilet |
| Sublocation -male toilet - Stepping Distance To Platform | No |
| Sublocation -male toilet - Sublocation Code | MTO |
| Sublocation -male toilet - Wheelchair Access | No |
| Sublocation -platform 1 - Bicycle Access | Yes |
| Sublocation -platform 1 - Fixed Ramp Coverage | No |
| Sublocation -platform 1 - Id | 2262 |
| Sublocation -platform 1 - Level Access Coverage | No |
| Sublocation -platform 1 - Name | platform 1 |
| Sublocation -platform 1 - Stepping Distance To Platform | No |
| Sublocation -platform 1 - Sublocation Code | PL1 |
| Sublocation -platform 1 - Wheelchair Access | Yes |
| Sublocation -platform 10 - Bicycle Access | Yes |
| Sublocation -platform 10 - Fixed Ramp Coverage | No |
| Sublocation -platform 10 - Id | 2259 |
| Sublocation -platform 10 - Level Access Coverage | No |
| Sublocation -platform 10 - Name | platform 10 |
| Sublocation -platform 10 - Stepping Distance To Platform | No |
| Sublocation -platform 10 - Sublocation Code | P10 |
| Sublocation -platform 10 - Wheelchair Access | Yes |
| Sublocation -platform 11 - Bicycle Access | Yes |
| Sublocation -platform 11 - Fixed Ramp Coverage | No |
| Sublocation -platform 11 - Id | 2260 |
| Sublocation -platform 11 - Level Access Coverage | No |
| Sublocation -platform 11 - Name | platform 11 |
| Sublocation -platform 11 - Stepping Distance To Platform | No |
| Sublocation -platform 11 - Sublocation Code | P11 |
| Sublocation -platform 11 - Wheelchair Access | Yes |
| Sublocation -platform 2 - Bicycle Access | Yes |
| Sublocation -platform 2 - Fixed Ramp Coverage | No |
| Sublocation -platform 2 - Id | 2263 |
| Sublocation -platform 2 - Level Access Coverage | No |
| Sublocation -platform 2 - Name | platform 2 |
| Sublocation -platform 2 - Number Of Lifts | 1 |
| Sublocation -platform 2 - Stepping Distance To Platform | No |
| Sublocation -platform 2 - Sublocation Code | PL2 |
| Sublocation -platform 2 - Wheelchair Access | Yes |
| Sublocation -platform 3 - Bicycle Access | Yes |
| Sublocation -platform 3 - Fixed Ramp Coverage | No |
| Sublocation -platform 3 - Id | 2264 |
| Sublocation -platform 3 - Level Access Coverage | No |
| Sublocation -platform 3 - Name | platform 3 |
| Sublocation -platform 3 - Number Of Lifts | 1 |
| Sublocation -platform 3 - Stepping Distance To Platform | No |
| Sublocation -platform 3 - Sublocation Code | PL3 |
| Sublocation -platform 3 - Wheelchair Access | Yes |
| Sublocation -platform 4 - Bicycle Access | Yes |
| Sublocation -platform 4 - Fixed Ramp Coverage | No |
| Sublocation -platform 4 - Id | 2265 |
| Sublocation -platform 4 - Level Access Coverage | No |
| Sublocation -platform 4 - Name | platform 4 |
| Sublocation -platform 4 - Stepping Distance To Platform | No |
| Sublocation -platform 4 - Sublocation Code | PL4 |
| Sublocation -platform 4 - Wheelchair Access | Yes |
| Sublocation -platform 5 - Bicycle Access | Yes |
| Sublocation -platform 5 - Fixed Ramp Coverage | No |
| Sublocation -platform 5 - Id | 2266 |
| Sublocation -platform 5 - Level Access Coverage | No |
| Sublocation -platform 5 - Name | platform 5 |
| Sublocation -platform 5 - Stepping Distance To Platform | No |
| Sublocation -platform 5 - Sublocation Code | PL5 |
| Sublocation -platform 5 - Wheelchair Access | Yes |
| Sublocation -platform 6 - Bicycle Access | Yes |
| Sublocation -platform 6 - Fixed Ramp Coverage | No |
| Sublocation -platform 6 - Id | 2267 |
| Sublocation -platform 6 - Level Access Coverage | No |
| Sublocation -platform 6 - Name | platform 6 |
| Sublocation -platform 6 - Stepping Distance To Platform | No |
| Sublocation -platform 6 - Sublocation Code | PL6 |
| Sublocation -platform 6 - Wheelchair Access | Yes |
| Sublocation -platform 7 - Bicycle Access | Yes |
| Sublocation -platform 7 - Fixed Ramp Coverage | No |
| Sublocation -platform 7 - Id | 2268 |
| Sublocation -platform 7 - Level Access Coverage | No |
| Sublocation -platform 7 - Name | platform 7 |
| Sublocation -platform 7 - Stepping Distance To Platform | No |
| Sublocation -platform 7 - Sublocation Code | PL7 |
| Sublocation -platform 7 - Wheelchair Access | Yes |
| Sublocation -platform 8 - Bicycle Access | Yes |
| Sublocation -platform 8 - Fixed Ramp Coverage | No |
| Sublocation -platform 8 - Id | 2269 |
| Sublocation -platform 8 - Level Access Coverage | No |
| Sublocation -platform 8 - Name | platform 8 |
| Sublocation -platform 8 - Stepping Distance To Platform | No |
| Sublocation -platform 8 - Sublocation Code | PL8 |
| Sublocation -platform 8 - Wheelchair Access | Yes |
| Sublocation -platform 9 - Bicycle Access | Yes |
| Sublocation -platform 9 - Fixed Ramp Coverage | No |
| Sublocation -platform 9 - Id | 2270 |
| Sublocation -platform 9 - Level Access Coverage | No |
| Sublocation -platform 9 - Name | platform 9 |
| Sublocation -platform 9 - Stepping Distance To Platform | No |
| Sublocation -platform 9 - Sublocation Code | PL9 |
| Sublocation -platform 9 - Wheelchair Access | Yes |
| Sublocation -station entrance - Bicycle Access | Yes |
| Sublocation -station entrance - Fixed Ramp Coverage | No |
| Sublocation -station entrance - Id | 2271 |
| Sublocation -station entrance - Level Access Coverage | No |
| Sublocation -station entrance - Name | station entrance |
| Sublocation -station entrance - Stepping Distance To Platform | No |
| Sublocation -station entrance - Sublocation Code | SEN |
| Sublocation -station entrance - Wheelchair Access | Yes |
| Sublocation -ticket office - Bicycle Access | No |
| Sublocation -ticket office - Fixed Ramp Coverage | No |
| Sublocation -ticket office - Id | 2273 |
| Sublocation -ticket office - Level Access Coverage | No |
| Sublocation -ticket office - Name | ticket office |
| Sublocation -ticket office - Stepping Distance To Platform | No |
| Sublocation -ticket office - Sublocation Code | TOF |
| Sublocation -ticket office - Wheelchair Access | Yes |
| Sublocation -travel centre - Bicycle Access | No |
| Sublocation -travel centre - Fixed Ramp Coverage | No |
| Sublocation -travel centre - Id | 2272 |
| Sublocation -travel centre - Level Access Coverage | No |
| Sublocation -travel centre - Name | travel centre |
| Sublocation -travel centre - Stepping Distance To Platform | No |
| Sublocation -travel centre - Sublocation Code | TCE |
| Sublocation -travel centre - Wheelchair Access | Yes |
| Sublocation -waiting room - Bicycle Access | No |
| Sublocation -waiting room - Fixed Ramp Coverage | No |
| Sublocation -waiting room - Id | 2274 |
| Sublocation -waiting room - Level Access Coverage | No |
| Sublocation -waiting room - Name | waiting room |
| Sublocation -waiting room - Stepping Distance To Platform | No |
| Sublocation -waiting room - Sublocation Code | WRO |
| Sublocation -waiting room - Wheelchair Access | Yes |
| Wheelchairs Available | Yes |
Transport Links
| Airport | Yes |
| Airport - Note | Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
|
| Bus Services | Yes |
| Bus Services - Note | Stagecoach operate a network of daily, frequent bus routes around Newcastle city. A number of main routes serve bus stops infront of the station. For details: www.stagecoachbus.com/northeast Go-North East operate a network of regular routes from Newcastle city centre to Gateshead, Blaydon, Whickham, Winlaton, Consett and Stanley. For details: www.simplygo.com Buy a Newcastle PLUSBUS ticket with your train ticket, for unlimited bus travel around Newcastle, Gateahead and Whickham. For details: www.plusbus.info
|
| Car Hire | Yes |
| Car Hire - Note | Eurocar, provided car hire is booked in advance. |
| Car Park -1 | No |
| Car Park -2 | No |
| Cycle Hire | No |
| Cycle Storage | Yes |
| Cycle Storage - Cctv | Yes |
| Cycle Storage - Location | Platform 12 |
| Cycle Storage - Note | 16 stands accommodating 60 cycles |
| Cycle Storage - Sheltered | Partial |
| Cycle Storage - Spaces | 56 |
| Metro Services | Yes |
| Metro Services - Note | Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
|
| Minimum Connection Time | 8 |
| Port | Yes |
| Port - Note | Bus to DFDS ferry terminal departs from the end of the short stay car park. |
| Rail Replacement Services - Note | Rail Replacement Coaches leave from the front of the station. |
| Taxi Rank | Yes |
| Taxi Rank - Note | Newcastle is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings inc. City Cabs 0191 261 5000 |