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- Northern
- Careers Search for and apply online for the latest jobs at Northern.
- About Northern Find our more about Northern including our heritage, mission, values and vision.
- FAQ's Save time by looking at our answers to the questions we are asked the most to find out information about your jouney.
- Passenger Charter This Charter is a statement of our commitment to provide the safe and high-quality service you have the right to expect.
- Contact Us Easy ways to get in touch with us, by post, telephone, email and through our quick form.
- Contact Directory Find contact details for specific Northern departments, including lost property.
- Community Northern is passionate about community involvement. We have more community partnerships than any other train operator.
- Northern Stars When you receive excellent service with Northern Rail, take a moment to nominate our 'Northern Stars' for their good work.
- Travel Tools
- Online Journey Planner Journey Planner Find out more about train times and fares information in order to plan your journey.
- MyNorthern MyNorthern Find out more about train times and fares information in order to plan your journey.
- Live Departures Live Departures Check the live timetable information for up to date arrival and departure times.
- Engineering Works Engineering Works Use our calendar and map based system for checking whether there are any planned engineering works that may affect Northern services.
- Buy Tickets Buy Tickets Buy your tickets online with no booking fees and no credit card fees.
- Timetables Timetables Look-up or download timetables to plan your journey.
- Live Service Disruptions Live Service Disruptions Realtime service updates on disruptions affecting Northern services.
- Season Ticket Calculator Season Ticket Calculator Season tickets can save you money when you travel regularly.
- Tickets & Offers
Tickets
- Cheap Evening Return City Lights for less. Go for the glam, the glitz, the movies, the cafes, the restaurants, the theatres, the sports and the galleries...
- Rangers and Rovers Day Ranger and Rover tickets give you the freedom to explore. Just hop on and off the train as many times as you wish.
- Duo The Duo gives you one return train ticket, plus a second for half the price when two adults travel together with Northern on selected routes.
- PlusBus Add Unlimited Bus Travel around town to your train ticket...
- Railcards Save upto 1/3 off most rail fares with Senior, 16-25, Family & Friends, Disabled Persons and Dales Railcards.
- Corporate Season Ticket Scheme Partner with Northern to help your colleagues save time, money and their carbon footprint.
Offers- MyNorthern Exclusive Offers Exclusive to our MyNorthern registered member - we've got an exciting range of offers across the North.
- Steam trains Travel by train with Northern before joining spectacular steam journeys on the Ravenglass & Eskdale Railway, Keighley & Worth Valley Railway or to connect into the Fellsman.
- Days Out A range of exciting ideas and special offers for days out across the Northern network.
- Route Guides Discover the Bishop Auckland - Saltburn, Buxton, Cumbrian Coast, Furness, Harrogate, Hadrian's Wall Country, Mid Cheshire, Wigan to Southport and Ormskirk - Preston lines with plenty of ideas for places to visit.
- Exploring by train
- Latest News
Latest News
- 17 MAY Northern and Metro launch information service to West Yorkshire rail Passengers Thousands of passengers throughout West Yorkshire will be looking to the future from Wednesday morning as a £600,000 investment in new screens and new integrated systems is unveiled.Thanks to a partnership...
- 14 MAY Minister for Transport Theresa Villiers MP opens Allerton Train Care Depot Northern Rail welcomed Minister for Transport Theresa Villiers MP to Merseyside on Thursday, to officially open Allerton Train Care Depot. Operational since December last year, the depot is home to...
- 09 MAY Franchise Continuation for Northern Rail Northern Rail has welcomed news that the Department for Transport (DfT) has granted a continuation of its Northern Franchise. This means Northern will continue to operate local and regional rail...
- 08 MAY Social Media – tell us what you think Northern is asking customers and anyone interested to share their views on social media. Karen Toon, Service Quality Manager explains: “With more and more people using social media it can...
Get in touch with our online ticket sales team
If you are buying train tickets from our website, for any train operator (not just Northern Rail) and would like some help, have some feedback or would prefer to complete your purchase by phone, please contact us by using, any one of the following methods.
If you want to get in touch about anything other than our online ticket sales (e.g. comments on our stations or trains), please use the contact details on our contact page.
By phone
You can call us on 0844 241 3454 between 07.00 and 20.00 on Mondays to Fridays, and 08.00 and 20.00 on Saturdays, Sundays and Public Holidays. We are closed on Christmas Day.
Our agents can help with advice on booking train tickets on our website, planning your journey and amending or refunding your ticket*. If you have bought your ticket already, please have your booking reference (e.g. WEB0001234) ready for our agent.
Calls cost 5.1p per minute from a BT landline. Calls from mobiles and other networks may cost more.
* please note that our refunds and amends team is available from 09.00 to 17.00 on Mondays to Fridays (except Public Holidays) only.
For information regarding refunds, cancellations or amendments to your booking please use our online help and support.
By email
You can email us on websales@northernrail.org. We aim to respond to all emails within 72 hours. If you have bought your ticket already, please include your name and booking reference (e.g.WEB0001234) in your email.
By post
If you wish to write to us you can do so at PO BOX 491, Tunbridge Wells, Kent, TN2 9RE If you have bought your ticket already, please include your name and booking reference (e.g. WEB1234) in your letter. We aim to respond to all written correspondence within three working days.