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View the Spring / Summer 2013 issue of the Northern customer magazine

Contact Directory

General Customer Helpline

(for comments / complaints / queries)
Tel: 0845 000 0125
Fax: 0113 247 9059
Email: customer.relations@northernrail.org

Opening Times
Monday - Saturday 0800 - 2000
Sunday 0900 - 1700

Online Ticket Sales Helpline

Tel: 0844 241 3454
Email: websales@northernrail.org

Refund enquiries: refunds@northernrail.org

Please note this email is only for customers who have purchased tickets online from www.northernrail.org who require information about a refund or amendment.

Opening Times
Monday - Friday 0700 - 2000
Saturday, Sundays and Bank Holidays 0800 - 2000

Careers

Did you know that you can view and apply for all of Northern's current vacancies online? Visit our Careers section here.

www.northernrail.org/northern/careers
Email: recruitment@northernrail.org

Access/Disabled Information & Cycle Assistance

Tel: 08081 561606 (freephone)
Textphone: 08456 045 608
Email: assistance@northernrail.org

Lost Property

Tel: 0845 00 00 125
Email: lost.property@northernrail.org

Fares & Service Information

www.nationalrail.co.uk
Tel: 08457 48 49 50

British Transport Police

Tel: 0800 40 50 40

Postal Addresses

Customer Relations
FREEPOST RLSL-ABEC-BGUU
Northern Rail Limited
Leeds
LS1 4DY

Passenger Focus
FREEPOST, (RRRE-ETTC-LEET), PO BOX 4257, Manchester, M60 3AR
Tel: 0845 3 022 022