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Contact Directory

General Customer Helpline

(for comments / complaints / queries)
Tel: 0333 222 0125
Fax: 0113 247 9059
Email: customer.relations@northernrail.org

Opening Times
Monday - Saturday 0800 - 2000
Sunday 0900 - 1700

Online Ticket Sales Helpline

Tel: 0344 241 3454
Email: websales@northernrail.org

Refund enquiries: refunds@northernrail.org

Please note this email is only for customers who have purchased tickets online from www.northernrail.org who require information about a refund or amendment.

Opening Times
Monday - Sunday 07:00 - 22:00 including bank holidays, excluding Christmas day when they are closed.

Careers

Did you know that you can view and apply for all of Northern's current vacancies online? Visit our Careers section here.

www.northernrail.org/northern/careers
Email: recruitment@northernrail.org

Access/Disabled Information & Cycle Assistance

Tel: 08081 561606 (freephone) or 0333 222 0128
Textphone: 0333 222 0126
Email: assistance@northernrail.org

Lost Property

Please visit our Lost Property section to find the best number to call.

Fares & Service Information

www.nationalrail.co.uk
Tel: 08457 48 49 50

British Transport Police

Tel: 0800 40 50 40

Postal Addresses

Customer Relations
FREEPOST RLSL-ABEC-BGUU
Northern Rail Limited
Leeds
LS1 4DY

Passenger Focus
FREEPOST, (RRRE-ETTC-LEET), PO BOX 4257, Manchester, M60 3AR
Tel: 0845 3 022 022