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- Meet the Directors
We are committed to improving customer service across the Northern Rail network. Your feedback is vital to ensure we are tackling the areas our customers really care about.
We already have a number of ways for customers to contact us but our Meet the Directors sessions are proving popular and are a great opportunity for us to have conversations about the issues that matter to you. Sessions are taking place at stations across our network, and each lasts a couple of hours. Our Directors and their senior teams will be on hand for you to ask questions and give feedback on our services. If you can’t stop we have comment cards that can be filled in and returned to us at your convenience.
As part of our commitment to be open and honest, we’ll summarise all the issues that are raised at each session and post them on our Meet the Directors feedback page.