Northern Stars

Did we make your day?

We all need a helping hand sometimes. At Northern we're committed to going the extra mile for you. If one of our team has helped you or gone out of their way to sort out a problem, nominate them for a 'Northern Stars' award by completing the on-line entry form below.

They'll receive a big pat on the back and you'll be entered into a draw to win a month's free travel on Northern services.

View a selection of our Northern Stars and read their inspiring stories of how they went that extra mile to help their customers.

Entry form

Please note - fields marked with an asterisk * need completing

Name of staff member: *
Location where good service was given:
Train route (if applicable):
Date:
Please explain in as much detail as possible why they deserve the award...
(describe what happened, when and where)

need help?

Explain in as much detail as possible what happened and why you think they deserve the award. This could include:

specifically what happened

who else was involved and what they did

how long it took to sort out

why it was a challenging situation for the member of staff
They went the extra mile by...
(describe how your Northern Star went above and beyond the call of duty)

need help?

Explain why the person you're nominating went above and beyond the call of duty. This could include:

what they did that wasn't part of their normal job role

why you think the member of staff did this

what would have happened if they had ignored the situation

what was it that made you want to nominate this staff member
What difference did it make for you?
(describe what impact this had on you or your journey as a result)

need help?

Explain what impact this had on you or others. It may include:

how it made you feel

how others felt

how their actions benefited you/others

what impact it had on your/others journey

Your details

Name: *
Address: *
Postcode: *
Daytime telephone contact: *
Email Address:
(optional and will only be used to contact you if you win): Your details will not be passed to any third party, or used to send you further information about our services.