Monthly Performance Figures

Four week period ending 26 April 2008.

Overall our reliability, the number of trains we ran, was 99.6%. Our punctuality, the number of trains arriving within our Passengers' Charter target was 95.7%.

Factors affecting performance included:

A failed freight service stood blocking platform 13 and the west end of Manchester Piccadilly on 1 April, causing 10 cancellations and major disruption to evening services in/out of the station.
On 10 April an infrastructure fault at Hunslet, near Leeds resulted in disruption to services between Leeds, Knottingley and Sheffield.
Late notice engineering work on 13 April caused 14 cancellations to services between Manchester Piccadilly and Macclesfield. A road replacement service was implemented where possible until the line reopened.
On 15 April vandals attempted to derail a train at Bradford by placing debris on the tracks causing 25 cancellations and disruption throughout the morning to services between Blackpool North, Manchester Victoria and Leeds. Also on this day a power problem on one of our services at Kirkstall resulted in 15 cancellations and disruption to morning peak services between Leeds, Bradford Forster Square and Ilkley.
A serious incident at Mirfield resulted in the line closure on 23 April causing disruption to late evening services between Leeds, Huddersfield and Wakefield. Road replacement services were implemented where possible whilst the British Transport Police carried out their investigation.
On 26 April a burst water main at the side of the railway in Foxfield resulted in 12 cancellations and serious disruption to services throughout the day between Lancaster, Barrow, Millom and Carlisle.
This period the impact of cable theft on Northern services has been 75 cancellations and 5142 minutes delay. The worst incident this period was on 1 April at Mirfield resulting in 31 cancellations and disruption throughout the day to services between Leeds, Huddersfield and Wakefield.

All of Northern's service groups are currently above the required standards, therefore no discounts apply to season tickets renewed between 4 May - 31 May 2008 inclusive.