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Monthly Performance Figures
The quality of Northern's trains and stations for the 4 weeks up to 7 January 2012
Northern doesn't just measure its train running performance. We will also tell you the results of our Service Quality Audits which we undertake in conjunction with the Passenger Transport Executives. This is a regular measure of the standards that Northern's customers expect on trains, on stations or in ticket offices every day. This covers such things as information provision, posters and signage, interior and exterior cleanliness, announcements, information screens, washrooms and shelters. We will also tell you how many customer contacts we have received.
| Performance Monitoring Units (PMUs) | Service Quality | |
|---|---|---|
| Trains | Stations | |
| Lancashire & Cumbria | 86.2% | 90.9% |
| Manchester & Liverpool | 84.6% | 88.6% |
| South & East Yorkshire | 87.7% | 94.3% |
| Tyne Tees & Wear | 87.7% | 92.3% |
| West & North Yorkshire | 85.8% | 87.6% |
Customer complaints for the period:
This year: 1674
Last year: 2358
How Northern's trains have run for the 4 weeks up to 7 January 2012
Northern operated 55984 train services, 51476 of these of them were on time.*
Unfortunately things don't always go to plan. The following incidents caused significant delay and cancellation:
- 16 December - track fault - Huyton
- 24 December - track fault - Shipley
- 23 December - signalling failure - Liverpool
- 28 December - overhead line power failure - Ilkley
- 21 December - lineside fire - Leyland
- 5 January - high wind damage to overhead power lines - Macclesfield
We continue to work with Network Rail and British Transport Police to tackle vandalism and theft of signalling equipment. This period has seen a much reduced number of incidents, resulting in 13 cancellations and 913 minutes delay.
NO Season Ticket Discounts apply between: Sunday 15 January 2012 - Saturday 11 February 2012
All our Service Groups exceed the levels required.
Northern Rail Performance Figures - Four week period ending 7 January 2012. (1.1MB)
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Previous Performance Figures
Four week period ending 10 December 2011. (1.2MB)
Four week period ending 12 November 2011. (1.2MB)
Four week period ending 15 October 2011. (217KB)
Four week period ending 17 September 2011. (151KB)
Four week period ending 20 August 2011. (214KB)
Four week period ending 23 July 2011. (150KB)
Four week period ending 25 June 2011. (151KB)
Four week period ending 28 May 2011. (152KB)
Four week period ending 30 April 2011. (152KB)
Four week period ending 31 March 2011. (137KB)
Four week period ending 5 March 2011. (138KB)
Four week period ending 5 February 2011. (140KB)
Four week period ending 8 January 2011. (155KB)
Four week period ending 11 December 2010. (126KB)
Four week period ending 13 November 2010. (170KB)
Four week period ending 16 October 2010. (160KB)
Download the Northern Rail Passenger Charter PDF:
Northern Rail Passenger Charter (1.42MB)
You will need Adobe Acrobat Reader in order to read this document.